NO WALK IN POLICY

ALL CLIENTS ARE REQUIRED TO BOOK THEIR CLASS ONLINE AT LEAST 45 MINUTES IN ADVANCE. THE TIME WINDOW TO BOOK IS 45 MINUTES PRIOR TO THE START OF CLASS. DUE TO LIMITED SPACE AND THE NATURE OF DROP IN CLASSES, OUR INSTRUCTORS NEED TO BE AWARE OF HOW MANY PEOPLE ARE COMING TO CLASS. IF FOR SOME REASON YOU CAN NOT BOOK ONLINE, PLEASE CONTACT US DIRECTLY TO LET US KNOW YOU ARE COMING PRIOR TO THE START OF CLASS.

CANCELLATION POLICY

We require all clients to cancel as soon as possible if they can not attend a scheduled class. if you do need to cancel, please do so on the Mindbody app at least 4 hours before the class start time to avoid being charged as if you attended. If you have purchased an unlimited month or year, you will be charged the drop in rate ($16) for a late cancel.

CANCELLATION by us

STUDIO 721 RESERVES THE RIGHT TO CANCEL A CLASS AT ANY TIME. IF YOU ARE UNABLE TO BOOK A CLASS ONLINE, THE CLASS IS NOT OCCURRING. WE ARE UNABLE TO TAKE WALK INS FOR THIS REASON. IF YOU BOOKED A CLASS AND IT IS CANCELLED, At the time of cancellation we will offer you the choice between receiving a full refund or being transferred to a class at an alternative date and time.

CLASS INSTRUCTION AND SAFETY

By participating in classes, clients agree to follow the safety instructions of Studio 721 personnel. Studio 721 has the right to suspend/terminate the future classes of any individual that is disruptive or deliberately fails to follow instructions and/or risks the safety of staff or other clients.

age restrictions

All clients wishing to participate in a class at Studio 721 must be 16 years or over. Certain classes may be 18+, and will be specified before the client can book a class.

PURCHASE POLICIES

Drop in Classes and 5 Class Passes all have an expiry of 2 months. 10 class passes have an expiry of 3 months. Purchases of Unlimited Classes (1 month or year) are non - refundable. Studio 721 may change prices, for any reason, with 30 days of notice to clients. Class cards and membership fees purchased prior to any price changes will be honored.

illness/COVID - 19 POLICy

individuals will not be allowed to enter if they have had any of the following symptoms in the last 24 hours: Starting antibiotics/medications, temperature above 100*, cough, sore throat, difficulty breathing, gastrointestinal symptoms, abdominal pain, unexplained rash, fatigue, headache, new loss of smell or taste, new muscles aches, and any other sign of illness. Please do not attend classes if you have tested positive for COVID-19 in the last 5 days. Clients may choose to mask at any time. People with symptoms, a positive test, or exposure to someone with COVID-19 should wear a mask.